Your phone ring but you not able to
understand ,whose call . It could be a marketing call that you don't have time
for right now... or it could be a major new lead for your business. How do you
decide whether or not to take the call? This is where virtual PBX services like
Voxox Cloud Phone come in super handy -- they offer advanced call settings that
allow you to customize how your inbound calls are handled – a.k.a. call
screening.
With call screening service ,system ask for
caller identification about their name and company before connecting ,which
help you to avoid any unwanted and marketing calls. You can also set up your
system to immediately connect callers to you without screening, if you so
choose. These simple controls allow you to accept or reject calls without
wasting any precious time.
Here is some important tips to improve call
screening facility to stay connected with your clients and running bussiness in
smooth way:
1. Name Screening
Set up your call screening feature to ask
each caller to state their name. You can listen to the caller’s name before you
pick up—or send to voicemail if the call can wait. This process is discreet,
and your callers will never know that you are opting to not accept their call.
2. Voicemail Screening
You've screened your incoming call and
decided that the call is not high priority, thinking that you'll just listen to
the voicemail message at a later time. But what if the call really WAS
important and you missed it? Voxox Cloud Phone provides a really neat screening
feature called Eavesdrop, which lets a user listen in real-time while a caller
is leaving a voicemail with the option to pick up the call out of voicemail at
any time. This is a pretty unique feature, reminiscent of those answering
machines from the 90s but with a modern twist.
3. Call Recording
Thanks to your call screening feature, you
took an important call that came through while you're out and about. You're not
able to take notes while on the phone, so use your virtual PBX service to
record calls with the call recording feature – listen back later, if you missed
any details.
4. Voicemail Transcription
If you really can't pick up the call -
perhaps you're in a meeting - then voicemail transcription is a great way to
get a glimpse of what the message is about. Simply read your voicemails in text
form as if they are emails or text messages and then figure out your next move.
Call screening is a simple way for busy
business owners to add another layer between themselves and callers, saving
time on unproductive phone conversations each week. Plus, with all the advanced
features available with modern technology, it’s easy to customize a call
screening structure that is just right for you and your business.
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